What Experience Have You Had with a Call Center? [VIDEO]
Hey, If I were stuck in a box and forced to talk to clueless people all day, I'd be grumpy too.
Believe it or not, the customer can be wrong in different situations. But you also have to keep in mind that there are people who don't understand certain things and should be helped.
I also feel the issue is that those confused people act like they can't be wrong and blame everything on the one person trying to assist them and either go about berating them or simply not listening to what they're being told.
If you seek help with no intention of letting these people do their job, which is to help you better understand your dillema, then your problem won't be resolved and all you'll have done is upset both yourself and the person trying to help.
Here's Gator Country's thoughts...
Brandy Thomas I was actually told by a supervisor to shut up!
Julie LeLeux I worked at a dispatch center for air medical transport. A bank in Canada had given out phamplets with the wrong number for their complaint line. A recording was put on our air medical line stating that this was not the bank phone number and gave the correct # before it ever rang to us. The recording also stated that we were an air medical dispatch company. No one calling the bank hung up. The refused to hang up until we took their complaint. They would try to give us their account numbers and demand we look up their account .js. The bank corrected the # on the pamphlets, but it took about a year for the complaints to stop coming in.